Suggestions & Complaints

Want to make a suggestion to the practice?

Your comments, suggestions, compliments and complaints are all important to us, please click on the required links below and complete the form to send to us. 

We will take all matters that are raised seriously and will always aim to deal with these as quickly as possible.


Click here to send us your compliments electronically. Thank you 


We are continually looking to turn our patients’ feedback into real improvements in the services we provide.

We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences.

You can also become a member of the Inspire Patients Group. You can see more about them by clicking on the IPG group from our homepage.

How to make a complaint

If your concern is very serious, you may wish to make a formal complaint via our complaints procedure in the document featured to the right of this text. Please submit this in writing to your local site if possible.

If you are unable to attend the surgery, please complete the electronic form by clicking the link below.

Your Complaint

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.



Complaints Documentation

Click here to view our Complaints Procedure in full. There is a form attached if you'd like to send in a paper copy to us too.